MyAirline is the newest budget airline recently launched in Malaysia on the 1st of December 2022. This addition to the low-cost airlines is now a direct competitor to AirAsia and with big goals, MyAirline has learned from the mistakes of similar airlines and aims to be bigger and better.
At the time of writing, MyAirline’s routes are mostly flying in and out of Kuala Lumpur. Currently, there are domestic flights to 8 destinations in Malaysia, including KL, Penang, Langkawi, Kuching, Sibu, Kota Kinabalu, Kota Bharu and Tawau. MyAirline is one of the fastest-growing airlines with flights to Miri, Alor Setar, Terengganu coming soon. If any of these destinations are on your bucket list while in Malaysia, be sure to check out MyAirline’s website for the most competitive flight deals.
A little background
MyAirline was founded in early 2011 formerly known as Z9 Elite Sdn Bhd. The leadership line-ups of MyAirline are experienced in the aviation industry with years of leadership roles in AirAsia, Malaysia Airport and the Civil Aviation Authority of Malaysia. You can read more about them here.
About our trips
Our family of 4 had just landed in Kuala Lumpur Malaysia on our world tour and Langkawi was next on the bucket list. We came across MyAirline’s promo and snatched up the cheap flight from Kuala Lumpur to Langkawi on the 2nd of December – the second day of launch for this brand-new airline. The total cost for us including our 2 & 5-year-old kids was 192RM one-way.
We took a second flight with MyAirline on the 23rd of December from Penang to Kuala Lumpur. Coincidentally, we watched the first-ever flight touch down in Penang with glory. The CEO of MyAirline and Penang’s Chief Minister welcomed the passengers into Penang with a traditional welcoming ceremony and a little red souvenir bag.
Our experience booking MyAirline tickets
We came across their ads on Instagram and booked our flights on their website. The process was seamless and simple as there were only a handful of routes to choose from at the time.
There were upgrade options and it was easy to navigate through the upsells. We received a confirmation email with our flight details shortly after.
We downloaded MyAirline App to check in online 48 hours prior and we loved how simple and easy to use it was, with no glitches or crashes so far. The online check-in process was straightforward, and we didn’t have to re-enter our personal details or print out the boarding passes.
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MyAirline baggage allowance
In a nutshell, MyAirline allows 2 carry-on baggage or cabin bags that have a combined weight of under 7kg and are smaller than 56cm x 36cm x 23cm. You may also bring a small bag that does not exceed 40cm x 30cm x 10cm and can fit under the seat in front of you. That’s pretty generous for a low-cost budget airline in our opinion.
Baby strollers and prams are considered free check-in items when travelling with young kids. You can take the stroller all the way to the boarding gate and collect it either at the bottom of the steps, at the gate or baggage carousel on arrival.
You can pre-purchase check-in baggage according to their weight categories. Each baggage must not exceed 32kg and any excess weight is calculated at the counter on a per-kilogram basis. You can read more on baggage allowance on MyAirline FAQ page here.
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Our experience at the check-in counter
As MyAirline was a brand new airline, we factored in delay times and arrived at the airport early. It was a relief to see our flight on schedule and the check-in line for MyAirline was much shorter than AirAsia.
Even though we had already checked in online, we proceeded to the check-in counter to get a bag tag for our stroller. Understandably, most of the staff there were new as the senior staff hopped around the counters to assist staff-on-training. On a positive note, all staff were very friendly and spoke English well.
Luckily, there weren’t a lot of people lining up behind us on the second day of the launch, because our check-in process took way too long, especially considering we had already checked in and only needed a bag tag for the stroller. However, it didn’t cause too much inconvenience for us as we anticipated delays and hiccups from a new airline and I’m sure this would improve over time.
Onboard MyAirline flight
The friendly staff at MyAirline welcomed us onboard the flight from Kuala Lumpur to Langkawi on schedule. The first thing we noticed was the spanking-new aircraft.
The leather seats, clean carpets, polished windows, armrests and tables made us feel privileged to be one of the first passengers onboard the MyAirline flight.
The legroom of the seats was what you’d expect from a low-cost airline, not a lot of room to move around.
We didn’t pre-book any meals as our flight was short, but these were the food and beverages that were offered during our flight. Purchases of F&B onboard are cash only.
Announcements were made in clear English as well as Bahasa Melayu.
I’m not sure if this one is worth noting but we experienced turbulence during our short flight to Langkawi. Although turbulence happens a lot during flights and most of the time it’s not of concern, we expected an announcement from the captain to reassure everyone’s safety and a reminder to buckle up or stay seated. However, there was no announcement of any sort and nothing from the cabin crew either. The passengers around us looked at each other in discomfort and held on to the armrests while we gasped from the sudden drop in altitude.
Nonetheless, we made it to our destination safe and sound. Our baby stroller was waiting for us on the ground and we joined the other passengers taking photos and selfies of this brand-new airline as we waved goodbye.
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– safe & secure –
As one of the core values of MyAirline is inclusivity, the cabin crew uniform was rather unique. Flight attendants were wearing red jackets, black pants and white sneakers. I love their core value but I can’t say the uniform was visually appealing from the bottom down, at least not for me, but I love their slogan “Fly the New Red”. Hmm, but don’t get confused with AirAsia.
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Would we fly again with MyAirline?
Absolutely. For domestic travel in Malaysia, MyAirline offers unbeatable rates and generous baggage allowance. There’s always room for improvement and we believe the friendly staff and cabin crew at MyAirline will pick up training very quickly. We have already booked our flight from Penang to Kuala Lumpur and we look forward to exploring more of Malaysia with MyAirline.
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